1. Information We Collect
Personal Information
When you create an account or complete onboarding, we collect your full name, phone number, email address, gender, date of birth, and current address.
Identity & KYC Documents
To verify your identity and comply with regulations, we collect scanned copies of your Aadhaar Card (front & back), PAN Card, and optionally your Driving Licence. These documents are stored securely and used solely for KYC verification.
Device & Usage Data
We automatically collect device identifiers, push notification tokens, IP addresses, app usage patterns, and crash reports to improve the app experience and deliver timely notifications.
Payment Information
We collect UPI transaction reference numbers and payment confirmations for rental billing purposes. We do not store full bank account details or card numbers.
Location Data
With your permission, we may collect approximate location data to match you with nearby available scooters.
2. How We Use Your Information
- To create and manage your GreyOne rider account
- To verify your identity and approve KYC documentation
- To process scooter bookings, rental plans, and payment verification
- To send push notifications regarding booking status, payment dues, and platform updates
- To communicate with you via WhatsApp for payment proof verification
- To detect, prevent, and address fraud, abuse, or safety issues
- To comply with applicable Indian laws and regulations
- To improve our platform, services, and user experience
3. Data Sharing & Disclosure
We Do Not Sell Your Data
GreyOne does not sell, trade, or rent your personal information to third parties for their marketing purposes.
Service Providers
We share necessary data with trusted service providers including Supabase (database & storage), Firebase (push notifications), and Google (authentication). These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of GreyOne, our users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.
4. Data Storage & Security
Storage Location
Your data is stored on Supabase-managed PostgreSQL databases and cloud storage infrastructure. KYC documents are stored in encrypted storage buckets with restricted access.
Security Measures
We implement industry-standard security measures including encryption in transit (TLS), Row-Level Security (RLS) policies, access controls, and regular security audits to protect your data from unauthorised access.
Retention Period
We retain your data for as long as your account is active or as required by law. Upon account deletion, your personal data is removed within 30 days, except where retention is required for legal or regulatory compliance.
5. Your Rights & Choices
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Withdraw Consent: Opt out of non-essential data processing at any time
- Notification Preferences: Manage push notification permissions via your device settings
6. Children's Privacy
GreyOne is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information promptly.
7. Third-Party Links & Services
Our app may contain links to third-party websites or integrate with third-party services (such as Google Sign-In or WhatsApp). This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you use.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of GreyOne after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
GreyOne EV Rentals
By using the GreyOne app, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.